Bridgepoint Education Account Executive Manager in San Diego, California
Account Executive Manager
Bridgepoint Education is looking for an account management guru to lead a tight niche team of Account Managers down the path of success while representing Ashford University to the corporate community. The ideal candidate is someone with passion for developing others and driving partnership development and support.
The best thing about working for us is you'll be given the opportunity to make education accessible to a wider range of people and consequently change their lives through education.
Bridgepoint Education, Inc. (NYSE:BPI) harnesses the latest technology to reimagine the modern student experience. Bridgepoint owns two academic institutions -- Ashford University and University of the Rockies. Together, these programs, technologies, and resources represent a unique model for advancing education in the 21st century. Bridgepoint stands for greater access, social learning, and exposure to leading minds. For more information, visit www.bridgepointeducation.com or www.facebook.com/BridgepointEducation.
Passionate -- We change lives through education.
Trusted -- We are confident in each other to do the right thing.
Ownership -- We are accountable for our results.
Excellence -- We succeed through ongoing development, growth and improvement.
Attitude -- We have a positive and determined mindset.
Teamwork -- We promote a collaborative and caring work environment.
Reporting to a Director or higher, the Account Executive Manager (AEM) position is a full-time employment opportunity. Under limited supervision, AEMs are responsible for managing the performance of a team of Account Executives (AEs). The goal of the AEM position is to work closely with account executives to optimize partner engagement and awareness of benefits available to potential students employed by our partners. The position relies on experience and judgment to plan and accomplish account performance goals. Travel is required.
Essential Job Duties:
Manage their team's activities supporting execution of account management strategies.
Track and report team performance.
Coordinate with Education Partnerships Representative Managers (EPR-M) to identify events to be scheduled and executed by EPRs. This includes prioritization of accounts and potential event locations.
Develop processes and tools to manage accounts.
Provide feedback on partner specific marketing material.
Development and execution of account strategies. This includes establishing high level account performance targets such as APPINs and active students.
Development and execution of account plans. This includes developing partner engagement, student recruitment strategies, and event strategies.
Track and report progress against account performance targets and updating account plans in order to achieve the targets. This includes preparation of materials for internal and external account reviews. AEMs may develop and deliver presentations to small and large groups.
AEMs will provide weekly activity reports to their supervisors as well as real-time documentation of activities via tools such as salesforce.
AEMs are expected to be customer service oriented and achieve high levels of partner and student satisfaction across their team's accounts. Respecting our partners' cultures, comporting with their culture and all outreach guidance, and being responsive to partner/student issues are critical to long term success in this role.
AEMs must ensure their account managers achieve a high degree of collaboration with other members of the account team whether they are functioning in a support role to an Account Owner for large partnerships or as the lead (account owner) for small to medium partnerships. Account owners and account managers collaborate and work side-by-side to ensure partners understand the full range of benefits available to the company and employee.
AEMs are responsible for overseeing customer relationship management.
AEMs are responsible for understanding any account sensitivities (e.g. no solicitation, limitations on LDG participation, and TPA processes), communicating these sensitivities to the rest of the account team, and ensuring compliance.
AEMs ensure account managers achieve engagement across partners' entire business geographic footprint, including operations divisions. This includes developing a deep understanding of partner strategic needs and solutions to address these needs. AEMs will engage with AU academics to determine opportunities for partner focused academic offerings as well as to provide the academic team market insight.
AEMs are responsible ensuring account managers achieve high levels of student outreach.
AEMs are responsible for the student experience across their team's accounts. This includes working with Enrollment Services, Student Services, and Financial Services team members as necessary.
Collaborate with EPR-Ms for the development of student recruitment strategies.
Provide clear guidance to AEs on performance expectations.
Plan and proportion work with AEs and maintain records for use in supervision.
Assess AE skills and experience and provide training and counseling to support career development.
AEMs ensure account managers are building student success stories and helping partners bring awareness to these employee's success. Following student progression and ensuring we are coordinating graduation events.
Conduct employee performance reviews.
Follow, and ensure AEs follow, federal and state compliance requirements at all times.
Train new AEs on account management and execution.
Maintain a detailed understanding of markets, segments, and segment organizations with a focus on identifying those entities which align with Ashford University's strategic objectives.
Ensure highest standard of professionalism and ethics at all times.
Stay apprised of current events within the markets while maintaining current and thorough knowledge of all the degree programs, plus applicable regulatory, operational, and compliance guidelines of the industry and the University.
Be conscientious and responsible with company resources including monthly expense reporting.
Previous account management experience in the higher education industry. Must have proven account management results including the increase of student enrollment.
A deep understanding of the higher education industry and the online modality.
Strong presentation skills and experience to corporate partners.
Outstanding interpersonal, organizational and leadership skills; ability to manage multiple event requests, assess priorities, and achieve solutions under deadlines.
Strong business acumen; the ability to recognize student recruitment opportunities and to pursue them strategically. Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions.
Detail-oriented with strong organizational skills and excellent follow through.
Both a self-starter and a team-player, able to perform in a fast-paced environment.
Must be able to multi-task and meet weekly deadlines.
Must have a valid driver's license applicable to the State in which position is located.
Must be willing to work some evenings and weekends.
Salesforce, PowerPoint, Excel and webinar skills required.
Strong commitment to quality and accuracy.
Minimum of 2 years related experience.
- BA/ BS degree required from a regionally or approved nationally accredited university. All candidates must provide proof of official transcripts upon request.
BPI Talent Acquisition: 6.6.2018