Bridgepoint Education Education Partnerships Operations Specialist in San Diego, California

Education Partnerships Operations Specialist

Wearing many hats at any given moment, you pride yourself on being able to juggle a multitude of tasks with a smile. If you derive immense satisfaction from thinking critically and enjoy being the oil that greases the wheels, this can be your next great career move. The Education Partnerships Operations Coordinator ensures the seamless operations of Education Partnerships department while providing white glove service to both internal and external partners.

About Us:

Bridgepoint Education, Inc. (NYSE:BPI) harnesses the latest technology to reimagine the modern student experience. Bridgepoint owns two academic institutions -- Ashford University and University of the Rockies. Together, these programs, technologies, and resources represent a unique model for advancing education in the 21st century. Bridgepoint stands for greater access, social learning, and exposure to leading minds. For more information, visit www.bridgepointeducation.com or www.facebook.com/BridgepointEducation.

Our Values:

Passionate -- We change lives through education.

Trusted -- We are confident in each other to do the right thing.

Ownership -- We are accountable for our results.

Excellence -- We succeed through ongoing development, growth and improvement.

Attitude -- We have a positive and determined mindset.

Teamwork -- We promote a collaborative and caring work environment.

Position Summary:

The Education Partnerships Operations Specialist position is a full-time employment opportunity. Under limited supervision, the EPOS will be responsible for providing operational support to ensure the success of all corporate product offerings, including Alliance partnerships and the Leader Development Grant. The position will provide support to the Director of Operations and Product Development, as assigned, to identify and address process gaps that inhibit efficient management of corporate programs and the students enrolled in them.

Essential Job Duties:

50%:

  • Use independent judgment and initiative to anticipate and address operational needs related to corporate programs and corporate students, by:

  • Attending cross-departmental meetings and identifying when business decisions that are seemingly unrelated to corporate programs/students will have an impact on our populations

  • Analyzing the impacts of these business decisions on our population and make recommendations to management on what, if any changes are needed for the corporate programs.

  • Developing policies to support success for all corporate products and corporate students

  • Negotiating staff support when University/Partner policies require additional operational support (i.e. Partner requires course by course voucher collection and payment receipts; gaining staff support for voucher collection and receipt generation activities)

  • Analyzing and implementing Company policies that impact the Education Partnerships department.

35%:

  • Support remote account management team by independently analyzing data and information to prepare partner reports

  • Troubleshooting student/partner concerns and applying appropriate policy to resolve concerns, developing appropriate policies to mitigate potential future student/partner concerns Communicating directly and effectively with Partners, and proactively identifying opportunities to move the Partner towards exclusive partnership status

  • Act as a liaison between remote teams, front-line student support teams, partners, and students. The SPOC will need to be an agile 'liaison' at times acting as the mediator between advisement staff and students; other times the policy and procedure expert on

  • Partner launch preparation meetings; and on occasion as the policy enforcer for remote teams, front-line student support teams, and partners.

  • At all times be able to clearly, effectively, tactfully and patiently interact with a diverse group of people in the academic and business communities in person, in writing and by telephone

  • Must have the ability to empathize with all internal and external parties, but prioritize what is best for the corporate student, the corporate partner, and the corporate programs

  • Must have the ability to de-escalate situations, while preserving the credibility of all parties involved

  • Must have the ability to apply logic to situations outside of SOP and make an informed, defensible decision and clearly articulate that decision to all necessary parties

  • Safeguard student information, confidential agreements and legal documents

  • Adhere to all FERPA guidelines and other governing regulations related to student and consumer privacy and security

  • Prepare reports and presentations using PowerPoint, Excel, or other programs

  • Be an active member of a cross-departmental team that must be highly adaptive to unique circumstances of individual partners and dedicated to continuous improvement

  • Act as a successful team member by being receptive to feedback/coaching, follow standard operating procedures, display reliability and have a willingness to develop and consistently improve

Minimum Requirements:

  • Excellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues

  • Proficient computer skills: Microsoft Word, Excel, PowerPoint, Outlook

  • Knowledge of principles and processes for providing exceptional customer service

  • Strong interpersonal and communication skills

  • 1-2 years customer service experience

  • Ability to prioritize multiple simultaneous projects and tasks, ensuring deadlines and quality thresholds are met

Preferred Qualifications:

  • One (1) year experience in education or finance highly preferred

  • One (1) year experience working with corporate partners highly preferred

  • Experience with SharePoint (prefer O365, 2007/2010 acceptable)

  • Experience with SalesForce

  • Familiarity with CampusVue reporting

Education:

  • Bachelor's degree required

BPI Talent Acquisition: 6.14.2018AT