Bridgepoint Education Academic Advisor in Tempe, Arizona

Academic Advisor

The Academic Advisor guides students through their educational journey by providing educational advisement and helping the students navigate through university policies & procedures. Our goal is to provide quality, innovative education & technology services to enrich the lives of those we serve: our students.

You will be working in a high energy, fast paced environment, where you can make a positive impact in our students' lives, while growing your own career.

Come join our company, where our team members are like family and are cared for with an outstanding Total Rewards package.

The ideal candidate should possess:

  • The will to succeed and provide opportunities for your students through care and passion in each & every interaction

    • An "always do the right thing" mentality

    • Drive and persistence with a proven track record of results-oriented success and/or phenomenal customer service.

    • Desire and willingness to learn and grow in the role through ongoing development

    • An Award-Winning positive attitude through all circumstances and an eagerness to share your successes.

    • The ability to shares ideas in a collaborative team environment

About Us:

Bridgepoint Education, Inc. (NYSE:BPI) harnesses the latest technology to reimagine the modern student experience. Bridgepoint owns two academic institutions -- Ashford University and University of the Rockies. Together, these programs, technologies, and resources represent a unique model for advancing education in the 21st century. Bridgepoint stands for greater access, social learning, and exposure to leading minds. For more information, visit www.bridgepointeducation.com or www.facebook.com/BridgepointEducation.

Our Values:

Passionate -- We change lives through education.

Trusted -- We are confident in each other to do the right thing.

Ownership -- We are accountable for our results.

Excellence -- We succeed through ongoing development, growth and improvement.

Attitude -- We have a positive and determined mindset.

Teamwork -- We promote a collaborative and caring work environment.

Position Summary:

The Academic Advisor I position is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

Academic Advisors are assigned to support specific student populations in one or more of the following specialties:

Readiness-

These advisors work with new students. They help diagnose student opportunities and strengths and arm them with the tools it takes to be a successful student. Focusing on time management skills, building a support system, academic progress and financial literacy.

College-

This team works with students enrolled beyond their first five courses with the University. The College team assists students with basic career preparations throughout the program of study as well as building a connection with the University through student engagement opportunities such as honor societies, clubs, etc.

Military-

This team works closely with Active Duty, Veteran, spouse and dependent, or Department of Defense civilian employees. The military team coaches both new and tenured students through all areas of their academic career, including success coaching, career planning coordination, academic progress, and basic understanding of the rules associated with their military payment option.

Graduate-

The Graduate Advising team works with students enrolled in graduate level programs. They work with graduate students to ensure academic progression from the first course through graduation.

Corporate-

These advisors work with students enrolled in undergraduate and graduate level programs that receive tuition benefits through corporate partnerships. The corporate advisors help students by ensuring academic progression from the first course through graduation.

Reentry-

This team works directly with students who have fallen out of attendance for various reasons, providing them perspective on life goals, academic and financial advisement. The Re-entry team works to coach and advise students on academic progression and finance from the moment they come out of attendance through their first day returning to class.

Essential Job Duties:

  • Understanding, pursuit, and fulfillment of the University's mission

  • Student case load management -- Persistence, Coaching, Financial Literacy

  • Correspond via phone and email with students on a regular basis to ensure student retention and student success

  • Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population.

  • Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

  • Develop rapport and constructive working relationships with all students and staff

  • Closely monitor student attendance and grades in database to assure retention and progression

  • Ability to work effectively in a changing environment that is subject to frequent interruptions

  • Consistent ability to meet and or exceed department expectations

  • Compliance with all external regulatory and Ashford University policies and procedures

  • Management of student information system data integrity and security

  • Maintain active engagement with students through effective and personalized communication, while assessing the student's likelihood of success and service level needed

  • Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs

  • Closely monitor student attendance and grades in database to ensure persistence and progression

Additional Job Duties (include but are not limited to):

  • Evaluate student requests, identify issues, and determine appropriate means for resolution

  • Define and interpret Ashford University policies and procedures for students

  • Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

  • Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar

  • Communicate ideas for policy and procedure improvements to leadership

  • Exercises independent judgment and effective critical thinking skills

Minimum Requirements:

  • Excellent oral and written communication skills

  • Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and work flow.

  • Able to research, gather data, compile information, and prepare reports

  • Able to investigate, analyze information, and draw conclusions

  • Able to engage in critical thinking and exercise independent judgment

  • Able to maintain confidentiality and manage confidential information

Preferred Qualifications:

  • Knowledge of federal financial aid programs and regulations

  • Knowledge of online distance education model and success strategies

  • Experience with Campus Vue

  • Knowledge of customer service strategies and conflict resolution

Education:

  • Bachelor's degree required

04162018EK