Bridgepoint Education Enrollment Services Manager in Tempe, Arizona
Enrollment Services Manager
Ready, set, go! If you thrive in a startup environment and want to be responsible for creating a culture of passion, excellence, and teamwork, this is your moment to shine. This opportunity will allow you to be part of a new chapter at Bridgepoint Education at our new Tempe office, where you get to roll up your sleeves, get your hands dirty, and build something from the ground up.
As an Enrollment Services Manager, you are trusted to lead and motivate others, while fostering a culture of accountability. This individual must possess a sincere passion for changing lives and an eagerness to help others achieve lifelong goals.
Bridgepoint Education, Inc. (NYSE:BPI) harnesses the latest technology to reimagine the modern student experience. Bridgepoint owns two academic institutions -- Ashford University and University of the Rockies. Together, these programs, technologies, and resources represent a unique model for advancing education in the 21st century. Bridgepoint stands for greater access, social learning, and exposure to leading minds. For more information, visit www.bridgepointeducation.com or www.facebook.com/BridgepointEducation.
Passionate -- We change lives through education.
Trusted -- We are confident in each other to do the right thing.
Ownership -- We are accountable for our results.
Excellence -- We succeed through ongoing development, growth and improvement.
Attitude -- We have a positive and determined mindset.
Teamwork -- We promote a collaborative and caring work environment.
The Enrollment Services Manager position is a full-time employment opportunity. Under general supervision, this position is responsible for supervising and managing a team of Enrollment Services Advisor. The Enrollment Services Manager will assume all reasonable decision making authority to advance the progression, development and management of their Enrollment Services team. This individual must possess a sincere passion for changing lives and an eagerness to help others achieve lifelong goals. The Enrollment Services Manager will follow all policies and procedures as set forth by the University.
Essential Job Duties:
Communication -- (33%)
Motivate Enrollment Services Advisors to achieve competencies and develop skill sets to provide a high level of student service
Maintain consistency in the enrollment services process: contacting students, phone screen, interview, enrollment, orientations, and persistence
Coaching and Development -- (33%)
Coach and manage a team that is focused on student service
Ensure that the individuals on your team provide accurate advisement to prospective students
Advisement must at all times be consistent with the academic catalogs, materials disseminated by the University and/or university websites
Prepare and deliver corrective action in a timely manner as needed to the individuals you supervise
Conduct annual and quarterly progress reports for Enrollment Services Advisor consistent with the University's evaluation processes and expectations
Operational Management -- (33%)
Ensure that your actions and those on your team are in compliance with all company policies and procedures, Federal, State, and Local regulations, and Department of Education policies, related to the recruitment of students
Ensure that the individuals on your team complete all required training in a timely manner. Effectively manage resources as provided by the University
Manage and ensure that the timekeeping requirements for individuals on your team are accurate and timely completed
Ensure that the individuals on your team take appropriate meal and rest periods
Additional Job Duties (include but are not limited to):
Work with Enrollment Services Advisors on prospective student issues, ensuring students are properly advised prior to their start date
Coordinate a partnership with Student Inquiry, Student Services, Financial Services, and other internal departments to improve students' success rate
Perform other duties as assigned
Demonstrated ability to coach and manage employees to achieve organizational objectives
Excellent leadership and team building skills
Strong written and oral communication skills
Ability to interact effectively as a member of the team and work collaboratively with other departments
Thrive in an environment where there are multiple priorities and changing assignments
Building rapport through effective communication to develop relationships
Expertise in MS Office Applications and other internal systems
Prior management experience
Knowledge of inquiry/application database (REAP), CampusVue, and Talisma
- Bachelor's degree required